Refund Policy

This refund policy applies to all baseball cap orders purchased through hattime.net.

HAT TIME LLC is committed to providing customers with reliable products and a great shopping experience. If you are not satisfied with your order, you can apply for a return or refund according to the following policy.

Return Period

Customers can apply for a return or refund within 7 days of receiving the goods.

Applications submitted after 7 days will not be processed.

Return Conditions

Returned items must meet the following conditions:

• Unused and in original condition
• Packaging intact and undamaged
• Tags and accessories complete
• Does not affect resale
• Provide valid order information

Refundable Situations

Refunds are available in the following situations:

• Received the wrong item
• Item has quality issues
• Item damaged during shipping
• Item significantly different from the description

Non-Refundable Situations

Refunds are not supported in the following situations:

• Item returned after the 7-day return period
• Item used or damaged by the customer
• Item missing packaging or accessories
• Item returned without authorization
• Item returned for personal reasons (e.g., dislike, mistaken purchase)

Return Process

1. Contact customer service to submit a return request
2. Provide order information and a description of the problem
3. Wait for the review result
4. After obtaining return authorization, ship the item back
5. Refund will be processed after the item is inspected and approved. Unauthorized returns may not be eligible for a refund.

Refund Processing Time

After refund approval:

• Product review time: 3–5 business days
• Refund processing time: 3–7 business days

The exact arrival time depends on the processing speed of the bank or payment platform.

Shipping Information

Product Quality Issues

For returns due to:

• Damaged product
• Wrong product sent
• Product quality issue

Return shipping costs will be borne by HAT TIME LLC.

Non-Quality Issues

For returns due to personal reasons:

• Shipping costs are borne by the customer
• Original shipping costs are usually non-refundable.

Return Address

Returns must be authorized by customer service.

Do not return goods directly without authorization.

Authorized return address is as follows:

HAT TIME LLC
27840 LASSEN ST
CASTAIC, CA 91384
United States

Contact Us

HAT TIME LLC
Email: elizabeth@hattime.net

Address: 27840 LASSEN ST, CASTAIC, CA 91384, United States